Live · Relationship
Loyalty points tied to POS and customers
The card lives where you sell
Tenant program, append-only ledger, POS enroll and redeem, staff card lookup/issue. Redemption reduces the receipt total — not list-price discounts.
Live — from Essentials
Why it matters for your bookstore
- Native Booklane program and ledger
- Earn and redeem in POS
- Staff /loyalty for config and cards
- Customer badge and card issue
- Available from Essentials
From program to counter
01
Configure the program
Earn/redeem rules in staff UI.
02
Issue or find the card
From /loyalty or the customer record.
03
Sell in POS
Points accrue on the sale.
04
Redeem on the total
Total-line reduction, not listino.
05
Void safely
Voids stay aligned with the ledger.
POS
Points at the counter
Enroll, look up and redeem without leaving the sale.
Earn A|B and redeem N→€ on the total.
Staff
Loyalty back office
Configure the program and manage cards at /loyalty.
Lookup, issue and dedicated nav.
CRM
Tied to customers
Same customer records, with a loyalty badge.
M2 storefront and wallet deferred.
What is live today
Tenant program
Per-bookstore configuration.
Account and ledger
Append-only movements.
Earn on sale
A|B rules on complete sale.
Redeem to total
N points → euro on the total.
POS enroll/lookup
Integrated counter flow.
Staff /loyalty
Config + card ops.
Customer badge
Visible on the customer record.
Wallet deferred
Apple/Google Wallet in M3.
How it connects
Loyalty shares customers and POS; it completes the relationship slice started with customer records and leads into richer reader CRM.
Scenario
A regular shows her card: points rise with the sale, and if she asks, enough redeem to lower the total — without inventing list discounts.
Frequently asked questions
- Is it available?
- Yes: loyalty M1 and staff back office are live in production.
- Does it discount list price?
- No: redemption reduces the receipt total, not list price.
- Do I need a higher plan?
- It is included from Essentials.
- Is there a wallet app?
- Not yet: Apple/Google Wallet adapters are roadmap (M3).
Put Booklane to work in your bookstore
Start a free trial and set up catalog and counter. Coming-soon modules stay labelled as such — no claims beyond the real product.