Partial · Customer relationship
Know your bookstore customers better
Remember what they buy — and recommend better next time
Today: records with contacts and GDPR consent handling. Purchase history and segmentation exist in limited form — richer reader CRM is coming.
Available from Essentials (partial)
Why it matters for your bookstore
- Customer records with email and phone
- Consent and deletion flows with GDPR in mind
- Fast search at the counter during a sale
- Optional link to the POS sale
- Foundation for upcoming Reader CRM
Typical bookstore use
01
Create or find the customer
Search by name, email, or phone.
02
Complete the record
Contacts and staff notes.
03
Capture consents
Manage contact preferences with GDPR in mind.
04
Attach to a sale
Link the customer to the receipt when useful.
05
Use what exists today
Use available history; wait for Reader CRM for richer campaigns.
Counter
Operational records
Essential fields to recognize a reader at the counter.
No more sticky notes with phone numbers.
Compliance
GDPR-aware
Consents and deletion treated as part of the flow, not an afterthought.
Aligned with responsible data handling.
Honesty
Current limits
History and segments are not yet a full marketing CRM.
Reader CRM coming extends the relationship beyond the record.
What’s included today (and what’s not)
Basic record
Name, contacts, internal notes.
Fast search
Find the customer while they are at the counter.
GDPR consents
Essential preference and rights handling.
Deletion / erasure
Flow to remove data when requested.
POS sale link
Customer ↔ receipt association.
Limited history
Purchase visibility not yet a full CRM.
Limited segments
No advanced audience builder today.
Reader CRM foundation
Same records the upcoming module will extend.
How it connects
Customers attach to POS and prepare the ground for Reader CRM and click & collect. They do not yet replace marketing automation.
Example scenario
A regular walks in: you open the card, check contacts, and attach the sale — without promising segments or campaigns the module does not offer yet.
Frequently asked questions
- Is this a full CRM?
- No — today it is records + GDPR with limited history/segments. Reader CRM is coming.
- Can I delete a customer?
- Yes, through the GDPR-oriented flow.
- Does it link to the till?
- Yes — you can attach a customer to a POS sale.
- From which plan?
- From Essentials (partial).
Put Booklane to work in your bookstore
Start a free trial and set up catalog and counter. Coming-soon modules stay labelled as such — no claims beyond the real product.