Privacy policy

The data controller for personal data collected through the Booklane website and platform is the entity operating the Booklane service.

To exercise your rights or for any privacy request, email [email protected] or use the form on the Contact page.

This policy applies to the Booklane marketing website, registration and contact forms, and use of the SaaS platform by customers.

It does not cover third-party websites or services reachable via external links — please read their respective privacy policies.

Depending on how you interact with Booklane, we may process the following categories of data:

We process personal data for the purposes below, on the corresponding legal bases under the GDPR:

We keep personal data only for as long as necessary for the purposes for which it was collected.

Customer account data is retained for the duration of the contractual relationship and, thereafter, for the period required by law or to protect the controller's rights.

Data collected via contact forms without establishing a contractual relationship is kept for the time needed to handle the request and, unless otherwise required, no longer than 24 months.

Technical logs are retained for limited periods proportionate to security and diagnostic needs.

Data may be processed by authorised staff and by providers acting as data processors under Article 28 GDPR, appointed by appropriate agreement.

Such providers include, for example, hosting providers, cloud infrastructure, transactional email services and technical support tools strictly necessary to deliver the service.

We do not sell or transfer personal data to third parties for their own marketing purposes.

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss, destruction or alteration.

Measures include access control, encryption in transit where applicable, backups and internal incident management procedures.

No system is completely risk-free: please protect your account credentials and report suspicious access promptly.

The Booklane marketing site uses technical cookies and similar technologies required for site operation and security.

With your consent, we also use Google Analytics 4 (GA4) to measure traffic and interactions (page views, signup/contact conversions, and primary CTA clicks). GA4 is provided by Google Ireland Limited / Google LLC; data may be transferred outside the EEA with appropriate safeguards (e.g. standard contractual clauses).

The legal basis for analytics cookies is consent (GDPR Art. 6(1)(a) and ePrivacy rules). You can accept or reject via the cookie banner and change your choice anytime via «Cookie preferences» in the footer. Until you consent, analytics storage stays disabled (Consent Mode v2).

Your consent preference is stored locally on your device (localStorage). You can also limit or block cookies in browser settings; some site features may be affected.

As a data subject you have the rights under Articles 15–22 GDPR, including:

You have the right to lodge a complaint with your data protection authority if you believe processing of your data violates applicable law.

In Italy, the authority is the Garante per la protezione dei dati personali (www.garanteprivacy.it). We encourage you to contact us first so we can address your concerns promptly.

We may update this policy to reflect regulatory changes, service evolution or new features.

The last update date is shown at the top of this page. For material changes we may inform you via the website, email or in-platform notice.

For privacy requests, exercising your rights or questions about this policy, email [email protected] or use the Contact page form, stating the subject of your request.