All features
Customer relationships
Remember who buys what — and recommend better next time
Customer profiles with contacts, preferences and purchase history. For stores that want independent service, not anonymous chain retail.
Why it matters for your store
- Customer records with email and phone
- Purchase history linked to POS
- Internal notes for genre or author preferences
- Foundation for loyalty and outreach
- Quick search at checkout during a sale
Consultation
History always available
See what a regular has already read before suggesting the next title.
The independent bookstore edge, backed by data.
Collaboration
Useful team notes
Preferences and special requests visible to authorized staff.
Consistent service across shifts.
Organization
Linked to orders
Customer reservations and orders stay on the profile — no lost sticky notes.
Easier, more professional follow-up.
“When Mrs. Rossi comes in I know she loves Nordic noir. I open her profile and suggest this week's release.”
Put Booklane to work in your store
Start your free trial and see how this module fits with the rest of the platform.